Call Center Commerce

IBM Sterling Call Center Commerce Training

In this page you are going see IBM Sterling Call Center Commerce Training details.

TRAINING LEVEL
Advanced

DURATION
20 hours (4 week/1 hour per day)

WHAT DO I GET AS CUSTOMER ?

  • A combination of instructor-led, demo and Hands-on training
  • Individual read-world experience

TRAINING METHOD ?

  • Instructor-led Training
  • Demo
  • Hands-on

WHO SHOULD ATTEND?

  • Developer who wants to get hands-on experience with sterling call center for commerce
  • Person who wants to do customization on IBM sterling call center module

PREREQUISITES

  • Attendees must have fundamental knowledge on Sterling OMS
  • Knowledge of Java, JavaScript, JSON, XML, and Dojo

COURSE CONTENT CUSTOMIZATION
Yes, Based on customer needs

Sterling Call Center Commerce

 

Week 1

  • Call Center for Commerce introduction, installation and features
  • CCC architecture, extensibility types and features
  • CCC development environment setup and extensibility work bench walk through.
  • Editors, screens, wizards & multi screen wizard screen concepts
  • Different types of product files and its usage

Week 2

  • Incremental, Override and Additional wizards, mashup and screen concepts
  • Understanding the Wizard Flow, Resources and permission
  • Out of the box (OOTB) utility methods
  • Case Study 1:- Adding new Label and Textbox widget in the OOTB screen
  • Case Study 2:- Adding new search criteria in order search screen & result screen

Week 3

  • Case Study 3:- Implement Copy Order functionality
  • Case Study 4:- How to create custom utility files and bundle files
  • Case Study 5:- Replace the IBM logo with custom logo
  • Case Study 6:- Setting up Catalog Search Index for product browsing
  • Case Study 7:- Implement validation based on user permission on order search page

Week 4

  • Case Study 8:- Schedule an order through CCC
  • Case Study 9:- Skip Return address screen while creating return
  • Case Study 10:- Create Manage Instruction screen using custom wizard and screen
  • Case Study 11:- Create a Popup to populate and persist user entered data
  • Case Study 12:- Implement file upload feature in CCC

Any query on the course content please email to support@activekite.com

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