IBM Sterling Call Center Commerce Training
In this page you are going see IBM Sterling Call Center Commerce Training details.
20 hours (4 week/1 hour per day)
WHAT DO I GET AS CUSTOMER ?
- A combination of instructor-led, demo and Hands-on training
- Individual read-world experience
TRAINING METHOD ?
- Instructor-led Training
WHO SHOULD ATTEND?
- Developer who wants to get hands-on experience with sterling call center for commerce
- Person who wants to do customization on IBM sterling call center module
- Attendees must have fundamental knowledge on Sterling OMS
COURSE CONTENT CUSTOMIZATION
Yes, Based on customer needs
- Call Center for Commerce introduction, installation and features
- CCC architecture, extensibility types and features
- CCC development environment setup and extensibility work bench walk through.
- Editors, screens, wizards & multi screen wizard screen concepts
- Different types of product files and its usage
- Incremental, Override and Additional wizards, mashup and screen concepts
- Understanding the Wizard Flow, Resources and permission
- Out of the box (OOTB) utility methods
- Case Study 1:- Adding new Label and Textbox widget in the OOTB screen
- Case Study 2:- Adding new search criteria in order search screen & result screen
- Case Study 3:- Implement Copy Order functionality
- Case Study 4:- How to create custom utility files and bundle files
- Case Study 5:- Replace the IBM logo with custom logo
- Case Study 6:- Setting up Catalog Search Index for product browsing
- Case Study 7:- Implement validation based on user permission on order search page
- Case Study 8:- Schedule an order through CCC
- Case Study 9:- Skip Return address screen while creating return
- Case Study 10:- Create Manage Instruction screen using custom wizard and screen
- Case Study 11:- Create a Popup to populate and persist user entered data
- Case Study 12:- Implement file upload feature in CCC
Any query on the course content please email to firstname.lastname@example.org